iSupport

iSupport is a Maltese IT company that designs and builds software, websites and web applications for small and medium-sized organisations. It was established in 2011 and works from an office in Mosta, a short drive from the walled city described in our Mdina guide.

For a UK business setting up on the island, or an organisation already here that needs a system built around the way it works, iSupport is one local team that can handle planning, development and ongoing support. You can find it among the IT companies in Malta listed on VisitMalta.co.uk.

Custom software and web development

The core of the business is bespoke software. Rather than asking a company to bend its processes around an off-the-shelf package, iSupport writes applications that follow the way the organisation already operates. The idea is that tailor-made software keeps a business flexible when things change, and gives it features its competitors will not have.

Web development sits alongside this. Whether a company has no website yet, has just begun, or already has a mature presence, the team can help it move forward. Because some platforms suit content management and others suit online shops, iSupport also offers guidance on choosing the right one before any money is spent, so you avoid the costly mistake of picking the wrong platform. A free consultation is available for both software and web design projects.

The same team provides IT consultancy and SLA IT support, meaning support delivered under an agreed service level. That helps a small company keep one point of contact for development and day to day IT, instead of juggling several suppliers.

Managed cloud services

iSupport sets up, configures and manages infrastructure on Amazon Web Services, covering patch management, security and backups so that clients can concentrate on their applications. AWS charges for the computing and storage you actually use, with no long-term commitment, and resources can be scaled up or down as demand changes.

The company also helps businesses buy, set up and customise Microsoft 365, the monthly subscription that brings Word, Excel, PowerPoint, Outlook, Teams, hosted business email and OneDrive storage together. Managing it for you means the suite is configured around your needs from the start. Firms looking at wider structuring and set-up questions can read about company formation and relocation support from our featured partner.

Ready-made solutions you can adapt

Beyond one-off projects, iSupport offers systems it has already built and will customise. A conference registration platform covers applications, travel and accommodation logistics and accreditation, with an admin panel for viewing registrations, emailing registrants and exporting to Excel. An event ticketing system lets organisers sell tickets online, draw custom seating plans and check tickets in from a mobile phone at the door.

A touch-screen point of sale system handles transactions, barcodes, discounts and stock control, with an optional cashless module for clubs and canteens. A canteen app lets employees order lunch from a virtual wallet while the kitchen follows orders on a dashboard. Further solutions on the site include patient management, donation management, project management, and live streaming and media asset tools for broadcasters.

Organisations in the iGaming sector or other regulated industries will usually want to describe their own requirements in detail first, and the free consultation is the place to do that.

Working with iSupport from the UK

Maltese businesses are a natural fit, but the same approach suits UK companies planning a move. Our guide to relocating to Malta and the overview of tax for UK nationals in Malta explain the wider picture, while the financial services guide shows the sectors that often need bespoke software.

iSupport describes an integrated approach: planning, development and support come from the same team, so timelines are clearer and there is less downtime between stages. If you are visiting the island, you may combine a meeting with time exploring using our things to do in Malta page. To get started, use the VisitMalta.co.uk enquiry form on this page and we will pass your message to iSupport.