SG Solutions

SG Solutions is a Maltese information and communications technology company that supplies, installs and supports the equipment and software businesses run on. Its range runs from desktops, notebooks and servers to payment terminals, point of sale systems, printers and enterprise software, and it positions itself as a partner to customers rather than only a supplier.

The company is a member of the VJ Salomone Group and was incorporated in 2004 through the merger of two pioneers of the Maltese IT industry, VJ Salomone (Equipment) Ltd and BDS Limited, which together had some forty years of experience. It later acquired SG Services Ltd, formerly S&T (Malta) Ltd. It is based on Triq Dun Karm, on the Birkirkara by-pass, and appears in our directory of IT companies in Malta.

Payment terminals for banks and merchants

One of the best-known strands is payment technology. SG Solutions provides services around point-of-sale payment solutions used by the major local banks and has more than 15 years in the field. It is the local partner and distributor of Ingenico, whose smart terminals accept cards and other payment methods in shops, online and on mobile.

Support is built around keeping a merchant trading. Field technicians can service terminals on site, and services can be tailored to include 24/7 support, with critical support requests handled in under two hours. Every terminal is tracked throughout its life, from arrival in the warehouse to write-off, and a fully equipped workshop checks and repairs devices according to manufacturer guidelines using approved parts.

Further services include secure storage of new and refurbished terminals and software preparation: loading firmware and payment applications, key injection and reactivating terminals. A device-management tool called Estate Manager helps owners of large terminal fleets control software provisioning, preventive maintenance and the life cycle of each unit.

Ingenico terminals come as desktop, mobile and self-service devices, and they cover unattended, multilane, in-store and outdoor use, which makes them suitable for hospitality, retail, vending, petrol stations and transport as well as banks. The terminals are designed to accept any payment method, whether a card, a contactless tap or an alternative option, and they meet the latest security standards that apply to payment devices.

For UK readers, this is the technology behind the card machines you use in Maltese shops and restaurants. Businesses weighing how Malta's banking and payments sector works can read our overview of financial services in Malta.

Enterprise IT, servers and cloud

The enterprise team has more than 25 years of experience and works with market leaders including Dell Technologies, VMware, Microsoft, Veeam and Cisco to provide solutions from the desktop to the data centre. Typical systems include Dell PowerEdge servers and Dell EMC Unity XT storage, running VMware vSphere or Microsoft Hyper-V, with Veeam or Dell EMC software for backup and recovery.

More advanced designs use Dell EMC Vplex, Elastic Cloud Storage and VxRail hyperconverged infrastructure with VMware Horizon virtual desktops. Sales and support staff are trained and certified to deploy and support the solutions they sell.

SG Solutions is a Microsoft Cloud Service Provider that offers Microsoft 365 subscriptions, and it also hosts services through PlumCloud. Dell client products such as OptiPlex desktops, Latitude notebooks and Vostro small-office notebooks, along with displays and accessories, are available too.

Outsourced system administration is on offer, with up to 24/7 cover where needed, along with comprehensive data storage, business continuity and archiving.

The aim is a simple, secure and cost-effective IT infrastructure with as little downtime as the budget allows. The team works through each project with full implementation, consultancy and training, so that a customer's own staff know how to run what has been installed. Storage and archiving are treated as part of business continuity, which matters for companies that must keep records for years.

Point of sale, printing and office automation

The retail and hospitality side supplies, trains staff on and supports point of sale software and hardware, cash register systems and cash management systems. Shops, restaurants and hotels that need reliable tills and ordering systems will find a single supplier for both the hardware and the software.

Office automation covers printers, auto-mailers, scanners, 3D printers and other devices that streamline workflow, with leasing available on corporate printers. Ricoh is one of the exclusive brands represented, and the company supplies, installs and supports Apple products as well as desktops, notebooks and servers under maintenance agreements.

If you are weighing up a Maltese start-up with retail or hospitality premises, our UK guide to relocating to Malta and our explainer on Malta's corporate tax structure give useful background.

Training is part of the offer. Staff in a restaurant or hotel can be trained on the till and hospitality software before opening, and after-sales support follows for Apple products and the rest of the range. Workflow devices such as auto-mailers and scanners suit offices that handle large volumes of letters, invoices or forms.

Software solutions and brands

On the software side the company installs and supports ERP, business intelligence, accounting and document management applications, develops bespoke applications and customisations, and offers document recognition, enterprise content management, customer experience and ticketing systems. Total ICT solutions combine these with full implementation, consultancy and training.

Brands represented in Malta include ABBYY, Apple, Dell EMC, Epicor, Gateway, Ingenico, Neopost and Ricoh on an exclusive basis, and 3Com, Cisco, ICG, Oracle, Microsoft, Sage, Symantec, VMware and Veeam among others. Phocas and Dokmee also feature in the support portfolio.

Foreign investors arranging IT for a new Maltese entity may also want help with the legal and tax set-up, and our featured partner CLA Malta for company, tax and relocation services covers that side.

Document recognition and enterprise content management turn paper and scanned records into searchable digital files, which is useful for banks, public bodies and any company that keeps large archives. Customer experience and ticketing systems help organisations manage queues and service points. In every case the company evaluates the tangible business benefit of a project, drawing on its knowledge of the local business landscape.

Customers and track record

Customers include banks and other financial organisations, manufacturers, healthcare organisations, telecommunications providers, educational institutions, government and other public bodies. In the public sector they include the Office of the Prime Minister, government ministries, MITA, the Malta Financial Services Authority and the University of Malta. Private-sector clients include banks, hotels, drinks and food producers and large business groups.

The firm's roots in servicing the retail community date back to 1968. In July 2008 it opened the iCentre, a chain of retail shops across the island dedicated to Apple products. Its current offices in Birkirkara also contain a workshop and a spares centre, which supports the quick turnaround of repairs.

Anyone planning a longer stay can set up their working life with our digital nomad guide for Malta or our tax guide for UK nationals, while the capital, covered in our Valletta guide, is where many of these public bodies are based.

The approach is long-term: the team prefers to understand a customer's needs in depth and supply complete solutions with ongoing support, backed by a market position built over several decades.

Getting in touch

SG Solutions is at Triq Dun Karm on the Birkirkara by-pass, in the middle of the island. The website offers a request-a-quote route, and it does not print opening hours or prices because solutions are tailored to each customer. Visitors coming from the UK for meetings can compare hotels in Sliema for somewhere to stay.

Use the VisitMalta.co.uk enquiry form on this page and describe the equipment, software or support you need, and we will pass your message to SG Solutions.