ICON

ICON is a software company with its office on the Ta' Xbiex waterfront, a short distance from Valletta and the harbour towns on the Marsamxett side. It helps organisations replace paper-based or disconnected processes with software that fits the way they work, and it does so through a structured series of stages rather than one large, open-ended project.

ICON has more than 20 years of experience, over 400 completed projects and more than 200 customers in Malta and the EU. It appears on VisitMalta.co.uk in our directory of IT companies in Malta, and its clients include public bodies, insurers and gaming businesses.

A staged approach to digital transformation

ICON's method has five steps. Discover begins with a business process improvement assessment to find opportunities. Verify maps the current process and designs a better one with a project plan and clear return-on-investment criteria. Deliver implements the key improvements with regular, measurable results. Assure and Succeed provide expert support and strategic guidance after launch.

Three packages sit alongside this. A two-week feasibility stage maps current and target processes, drafts a technical strategy and plan and provides a proof of value. A four to twelve week development stage builds a first working version with a dedicated multidisciplinary team, weekly communication, a product demonstration, user acceptance testing, training and a one-week hypercare period after go-live. An optimisation stage, from three months, adds a customer success manager, technical support during working hours, hosting monitoring and monthly performance reviews.

Products: licensing, claims and documents

ICON sells several of its own products. LicenceFlow is a software-as-a-service platform for authorities and regulated organisations that manage licences from application to renewal. It covers guided application forms, configurable workflows, document generation, an applicant portal and a staff dashboard with audit trails. It is used by the Malta Tourism Authority, whose licences cover accommodation providers, restaurants, travel agencies, tourist guides and transport services, and by the Seafarer Certification Unit under Transport Malta.

ClaimStart targets the first notice of loss, the moment a customer first reports an insurance claim, and may interest brokers and insurers such as ACCORD Insurance Brokers. automateAP is aimed at invoice processing, and accelerateX applies artificial intelligence to documents. These suit firms in the financial services sector in Malta that handle large volumes of paperwork.

Sectors and public sector experience

ICON tailors its work for insurance, retail, fintech, aviation, real estate, transportation, gaming and government. For gaming companies it offers outsourced development and project management tools, which complements what we cover in our Malta iGaming guide. Real estate clients can extend their software with a customer relationship management system, and retailers can combine data from tills, accounts and marketing in one place.

For government entities, ICON uses its ICON.core framework, which comes with pre-built links to e-ID, eIDAS, the national notifications platform and the government payment gateway, built on a Microsoft architecture approved by MITA. The company has delivered software for ministries including Transport, Healthcare, Employment, Tourism and Education, and for the FIAU.

Security, certification and monday.com

Security is built into the design rather than added at the end. ICON follows the OWASP Top Ten guidance, uses deep-scanning tools and involves ethical hackers, and it holds ISO 27001 for information security and ISO 9001 for quality management.

ICON is also a certified monday.com partner. It sells licences and consultancy, maps a client's workflows to structure the account, runs onboarding and training sessions, and builds custom monday apps, views, automations and integrations. The platform is used for project management, sales and CRM, software development, HR and IT, among other areas.

Getting started with ICON

ICON's enquiry options include booking a free consultation, asking a general question, applying for a role or reaching a support engineer. If you are a UK business planning a Maltese subsidiary, our guide to relocating to Malta and our featured partner CLA Malta cover the company and tax side, our explainer on the Malta corporate tax structure sets out how companies are taxed, while our overview of Malta and Valletta guide help with planning visits to the capital.

To begin, use the VisitMalta.co.uk enquiry form on this page and we will pass your message to ICON. A short description of the process you want to improve is the most useful thing to include.